Welcome to SmartPick Store! Please read our policies carefully before using our website or placing an order. By accessing or using this site, you agree to be bound by the terms and conditions outlined below.
1. Shipping Policy
- Orders are processed and shipped within 1–3 business days after confirmation.
- Estimated delivery time is 5–8 working days, depending on your location.
- Tracking information will be provided once the order is dispatched.
- We deliver across India via trusted courier partners.
2. Return & Refund Policy
- Returns are accepted within 3 days of delivery for damaged or defective products.
- To initiate a return, an unboxing video is mandatory (from package opening to product display) without any pause or cut.
- Once the product is returned and inspected, a refund will be processed to your original payment method within 3 business days.
- Refunds will not be applicable for products used or damaged due to mishandling.
3. Cancellation Policy
- Orders can be cancelled within 12 hours of placement or before shipping.
- For prepaid orders, refund (if eligible) will be processed within 3–5 working days.
4. Privacy Policy
- We respect your privacy and are committed to protecting your personal data.
- Your personal information (name, address, contact, payment details) is used solely for order fulfillment and communication.
- We never share your data with third parties for marketing or any unauthorized purpose.
5. Payment Policy
- We accept payments via UPI, Net Banking, Debit/Credit Cards, and Cash on Delivery (where available).
- All transactions are processed securely using encrypted payment gateways.
6. Product Disclaimer
- Product images are for representation purposes. Minor variations in color or design may occur due to lighting or screen settings.
- Dimensions and material details are mentioned clearly on each product page.
7. Customer Support
For queries, complaints, or feedback, feel free to contact us:
📧 Email: support@smartpickstore.in
📞 Phone: +91-XXXXXXXXXX
⏰ Working Hours: 10:00 AM – 6:00 PM (Mon–Sat)
8. Policy Updates
We reserve the right to change or update our policies at any time without prior notice. Please check this page regularly for updates.